Support Packages

Kit Start-Up Basic Advanced Premium Turn-Key
Answering of Requests Response Time 24h 48h 24h 24h We aim to achieve 1h.
within 8 business hours.
Support Package Duration During Kit Startup 90 Das 12 Months 12 Months 12 Months
Development Support - 4h of support 12h of support 28h of support.
In addition to the 12h to 16h customers can also come to PHYTEC to receive direct developer support (2 days; also half-days).
100h of support.
Customers can also come to PHYTEC to receive direct support on up to 10 days (also available on a half-day basis).
(Travel expenses are charged separately)
Cost Support is included when purchasing a kit. 300,- EUR 1.200,- EUR 3.200-, EUR 20.000,- EUR