|Answering of Requests||Response Time||24h||48h||24h||24h||
We aim to achieve 1h.
within 8 business hours.
|Support Package Duration||During Kit Startup||90 Das||12 Months||12 Months||12 Months|
|Development Support||-||4h of support||12h of support||
28h of support.
In addition to the 12h to 16h customers can also come to PHYTEC to receive direct developer support (2 days; also half-days).
100h of support.
Customers can also come to PHYTEC to receive direct support on up to 10 days (also available on a half-day basis).
(Travel expenses are charged separately)
|Cost||Support is included when purchasing a kit.||300,- EUR||1.200,- EUR||3.200-, EUR||20.000,- EUR|