Support Packages

Kit Start-Up Basic Advanced Premium Turn-Key
Answering of Requests direct inquiries per e-mail and support hotline (-31) direct inquiries per e-mail direct inquiries per e-mail and telephone to primary PHYTEC Kit contact (typically the developers of the SBC module features in a particular kit) direct inquiries per e-mail and telephone to primary PHYTEC Kit contact (typically the developers of the SBC module features in a particular kit) direct inquiry via e-mail and telephone: up to 100 cumulative hours of support direct, priority contact to lead product engineer
Response Time 24h 48h 24h 24h We aim to achieve 1h. within 8 business hours.
Support Package Duration during Kit Startup 90 Days 12 Months 12 Months 12 Months
Development Support - 4h of support 12h of support.
In addition to the 12h to 16h customers can also come to PHYTEC to receive direct developer support (2 days; also half-days).
28h of support.
In addition to the 12h to 16h customers can also come to PHYTEC to receive direct developer support (2 days; also half-days).
100h of support.
Customers can also come to PHYTEC to receive direct support on up to 10 days (also available on a half-day basis).
(Travel expenses are charged separately)
Cost support is included when purchasing a kit 300,- EUR 1.200,- EUR 3.200-, EUR 20.000,- EUR